FAQ

We understand the importance of authenticity when it comes to precious gemstones. All of our gemstones come with proper certification from recognized gemological institutions. These certificates confirm the quality, authenticity, and origin of each gem, giving you peace of mind with every purchase.

Yes! At Chimera, we offer custom jewelry design services. Whether you’re looking to create a one-of-a-kind engagement ring or a personalized piece of jewelry, our team of experts is here to help bring your vision to life. Contact us for a consultation, and we will guide you through the design process.

Gold comes in several forms, including 24k (pure gold) and various alloys. The type of gold that’s best for you depends on your preferences and intended use. If you are looking for durability, gold alloys such as 18k or 14k are great choices, while 24k gold is ideal for investment pieces. Our experts at Chimera are always available to help you choose the perfect type of gold for your jewelry needs.

Yes, ethical sourcing is a priority for us at Chimera. We work exclusively with trusted suppliers who follow sustainable and responsible mining practices. All of our gemstones and gold are sourced in compliance with industry standards for ethical sourcing, ensuring that you can enjoy your purchases with confidence.

We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return or exchange it within 30 days of purchase, provided the item is in its original condition. Please refer to our Return & Exchange Policy for more details.

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. For specific shipping details and to place an order, please contact our customer service team.

To ensure your gemstones and jewelry maintain their beauty and value, it’s important to care for them properly. We recommend storing your items in a cool, dry place and cleaning them regularly with a soft cloth. For more detailed care instructions, check out our Jewelry Care page, or reach out to our team for specific advice.

You can reach us by email at contact@chimera.co.zm or by phone at +260 978 229 206. We’re also available through our website’s contact form for any inquiries or assistance.

Yes, we offer flexible financing options for qualifying customers. Please contact our customer service team to learn more about the available payment plans and to discuss the best option for you.